Help & FAQs
If you have any questions or issues with our online store that are not answered here, we recommend emailing Support@ClimaxSmokeShop.com and you will hear back within 48 hours (M-F Only), or if it's urgent and during regular store hours (Mon-Sun 9AM-Midnight), call our Downtown location at (407) 440-4506!!
Here is a list of our most Frequently Asked Questions (FAQs):
- Do you pick up new artists?
- Yes!!!!!! We LOVE expanding our collection and our family!
- Please contact Support@ClimaxSmokeShop.com or call our warehouse for more details!!!
- Do you ship internationally?
- As a brand new store, we are not yet taking orders online but hope to start very soon!
- Let us know your interest at Support@ClimaxSmokeShop.com!
- What is your Return Policy?
- We have a very clear listing of the Return Policy Here.
- We do everything we can to satisfy all of our customers.
- Do I have to pay sales tax?
- Yes, unfortunately we all have to pay our taxes.
- Taxes will be calculated based on our warehouse location (Zip: 32811)
- How will Climax show up on my Credit Card Statement?
- We will appear as "Climax Gift Shop"
- What days do you operate?
- Our stores are open 7 days a week, their hours can be found Here.
- Our Online Store is monitored M-F 9-5
- How soon do you ship our my package?
- This, along will all other shipping info may be read in greater detail Here.
- After your order is placed, our warehouse will process, package, and ship out your package by the same day (if before 2:00 PM EST) or by the next day (ONLY M-F 9-5)
- What location will you ship from?
- Our main warehouse is located in Orlando, FL (32811). We will ship from a USPS near there
- Do you take orders over the phone?
- Yes, based on availability, if you call our warehouse (321 270-7676) during operating hours.
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Same information will still be required.
