Help & FAQs

If you have any questions or issues with our online store that are not answered here, we recommend emailing and you will hear back within 48 hours (M-F Only), or if it's urgent and during regular store hours (Mon-Sun 9AM-Midnight), call our Downtown location at (407) 440-4506!!

Here is a list of our most Frequently Asked Questions (FAQs):

  • Do you pick up new artists?
    • Yes!!!!!! We LOVE expanding our collection and our family!
    • Please contact or call our warehouse for more details!!!
  • Do you ship internationally?
    • As a brand new store, we are not yet taking orders online but hope to start very soon!
    • Let us know your interest at!
  • What is your Return Policy?
    • We have a very clear listing of the Return Policy Here.
    • We do everything we can to satisfy all of our customers.
  • Do I have to pay sales tax?
    • Yes, unfortunately we all have to pay our taxes.
    • Taxes will be calculated based on our warehouse location (Zip: 32811)
  • How will Climax show up on my Credit Card Statement?
    • We will appear as "Climax Gift Shop"
  • What days do you operate?
    • Our stores are open 7 days a week, their hours can be found Here.
    • Our Online Store is monitored M-F 9-5
  • How soon do you ship our my package?
    • This, along will all other shipping info may be read in greater detail Here.
    • After your order is placed, our warehouse will process, package, and ship out your package by the same day (if before 2:00 PM EST) or by the next day (ONLY M-F 9-5)
  • What location will you ship from?
    • Our main warehouse is located in Orlando, FL (32811).  We will ship from a USPS near there
  • Do you take orders over the phone?
    • Yes, based on availability, if you call 407.440.4506 during operating hours.
  • Same information will still be required.

Please let us know how to make your experience better!!!